Channelling Our Inner Jenny

This week at Phone.com, we are doing a customer service scavenger hunt and one of the challenges is to take a funny, spirited picture.  Jenny (@jennysuedempsey) couldn’t be with us so we decided to include her in our picture in a very special way.  I have entitled this picture “Channelling Our Inner Jenny.”

Channelling Our Inner JennyAt the core of this is silliness but I think there’s insight to be gained as well.  Jenny is one of our many stars in customer service.  If you don’t believe me, I can show you pages and pages of proof that we have a customer service team loaded with stars who love nothing more than to go out of their way to make the day of each and every customer.

Also pictured here are a couple of our newer customer service representatives.  By highlighting the performance of stars such as Jenny, it gives an example for the entire team to align their performance to.  It gives the new agents a living, breathing model of how they should be treating customers.

While it sounds funny I believe the more we channel our inner Jenny, the more our friends, family and customers will benefit.  I bet you can’t guess which one of these people is me.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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