Coffee And Customer Service: Amazing Stories

Happy Friday everyone!  We kind of had one of THOSE weeks and decided to talk about a couple stories that inspired us.  Our discussion morphed into a decision to take at least one risk next week and we’ll report back what that risk was.

Watch the hang out and please share some of your awesome stories with us.  Take a risk and make a difference in the life of someone else next week and let us know how it goes!


Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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