Coffee And Customer Service: Avoiding The Word NO
We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it best to discuss further. We were discussing ways to avoid saying NO to our customers and when and if it is ok to do so. This is an extremely tricky topic in customer service and one we’ve written about extensively in the past. I’m convinced that great customer service organizations rarely say no to their customers.
Enjoy our hang out today and feel free to join in the discussion. We want to hear what tips and tricks you have for us and our customer service team.