Coffee And Customer Service: Being On Time!

In today’s hang out, I called upon my good friend Jenny for help in being on time to meetings.  I am one of those people that is often a few minutes late to meetings or will call a customer back later than promised.  It’s a terrible habit and not the key to providing awesome customer service.  Give our latest hang out a watch and let us know what you do to be on time.


Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.


  • Hey, great blog!! I’ll be the first of the three people who watch this (7:36). I like the name you gave the new law BTW (8:44). I will vow to do be more punctual in the future.

    • Jeremy Watkin

      Thanks for the comment Deron! I had a few people say they were the first of three people so that was really encouraging.

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