Coffee And Customer Service: Catching Up

After a long hiatus, we joined forces for another Coffee and Customer Service Hangout.  In this latest iteration we discuss a number of issues regarding the contact center from hiring, to on-boarding, to employee morale.  Don’t miss out on another terrific hangout!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

Leave a Reply

Your email address will not be published. Required fields are marked *