Coffee And Customer Service: Catching Up

After a long hiatus, we joined forces for another Coffee and Customer Service Hangout.  In this latest iteration we discuss a number of issues regarding the contact center from hiring, to on-boarding, to employee morale.  Don’t miss out on another terrific hangout!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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