Coffee and Customer Service: Cultivating Awesome Customer Experiences

NateIn today’s hangout, we had the privilege of speaking with Nate Brown from  This was a wonderful opportunity to discuss our three part series on Cultivating Fantastic Customer Experiences.  If you missed the series, take a few moments to catch up on your reading here:

Part 1

Part 2

Part 3

Now take a moment to watch and enjoy today’s hangout!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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