Coffee And Customer Service: Customer Service Tantrums

I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our team.  As a father, my children definitely throw tantrums in an attempt to get their way.  If they do get their way, they will continue to behave in that way.

Have we trained customers that the only way to get their way is to throw a tantrum?  Watch our latest Coffee and Customer Service Hangout and join in the discussion.

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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