Coffee And Customer Service: Customer Service Tantrums

I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our team.  As a father, my children definitely throw tantrums in an attempt to get their way.  If they do get their way, they will continue to behave in that way.

Have we trained customers that the only way to get their way is to throw a tantrum?  Watch our latest Coffee and Customer Service Hangout and join in the discussion.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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