Coffee And Customer Service: Employee Onboarding

Did you miss our hangout with Mitch Causey from today?  No problem!  Join us as we discuss call center agent training and how to make the onboarding and training process more efficient.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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