Coffee and Customer Service: Feedback Week

This week, we had the pleasure of blogging and learning about customer feedback.  In this Google+ Hangout, Jenny and I talk first about the winners of our creative feedback contest and then we talk about what we learned during customer service week.  I hope you will join us for another great Coffee and Customer Service Hangout.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


  • Melissa Kovacevic

    Always fun watching the enthusiastic “Double J’s” (Jeremy and Jenny) interact and demonstrate how much they are focused on their customers and providing a great service experience, as well as motivating their Reps. Thanks for the great discussion and tips!

  • So glad you liked my off the wall suggestions—I better see pictures of Matt/Amber’s office covered in awesome feedback in the near future. 😉

    Keep up the great commentary!

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