Coffee And Customer Service: Focus, Being Nice And Steve Jobs

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog.  Jeremy talked about being nice and shared his reflections from the Steve Jobs biography.  Jenny gave us an update on her journey toward being more focused and multi-tasking less.

During the hangout we also mentioned our new friend and customer service expert, Doug Sandler.  Check out his website for his cool approach to customer service.  Have a fantastic weekend and leave us a note if you ever want to join us on a hangout.



Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


  • Happy to be a new friend. We’ve all got some work to do. Mine is to prove that Nice Guys Finish First. (And so do their customers).

  • Jeremy is the cool dude you would meet in the cocktail lounge and Jenny is the sidekick flower child sunning on the beach with a Corona. I love San Diego the people are so chill. <3

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