Coffee And Customer Service: Focus, Being Nice And Steve Jobs

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog.  Jeremy talked about being nice and shared his reflections from the Steve Jobs biography.  Jenny gave us an update on her journey toward being more focused and multi-tasking less.

During the hangout we also mentioned our new friend and customer service expert, Doug Sandler.  Check out his website for his cool approach to customer service.  Have a fantastic weekend and leave us a note if you ever want to join us on a hangout.



Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.


  • Happy to be a new friend. We’ve all got some work to do. Mine is to prove that Nice Guys Finish First. (And so do their customers).

  • Jeremy is the cool dude you would meet in the cocktail lounge and Jenny is the sidekick flower child sunning on the beach with a Corona. I love San Diego the people are so chill. <3

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