Coffee And Customer Service Hangout With Mitch Causey From Lesson.ly

In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from Lesson.ly.  We enjoyed discussing a variety of topics including engaging our customers and training our agents.  Don’t miss out on this fantastic hangout!

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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