Coffee And Customer Service Hangout With Mitch Causey From

In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from  We enjoyed discussing a variety of topics including engaging our customers and training our agents.  Don’t miss out on this fantastic hangout!


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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