Coffee And Customer Service: Jenny’s Work Anniversary

In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary.  It truly is a momentous occasion.  We also talked about the week in review and the fact that we’re attending the ICMI Conference in San Diego next week.  If you are planning to be there, look us up.

Finally, we asked what customer service challenges you are currently facing.  We would love for you to share that with us in a comment.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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