Coffee And Customer Service: Minds Blown

This week has been a whirlwind.  We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, and we got to work with some awesome customers.  In our latest hangout, we discuss some of these events along with smiles, opportunities for awesome and our awesome tweets.  Watch us, listen to us and retweet us–and don’t forget to have an awesome weekend.

Awesome Tweets

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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