Coffee And Customer Service: Nice Guys Finish First

niceguysToday’s Coffee and Customer Service hangout featured an extra special treat for our viewers.  We had the privilege of hanging out with our friend, new author, and customer service expert Doug Sandler.  In the hangout, Doug told us all about his brand new book, Nice Guys Finish First.

Don’t miss out on a sneak peak of some fantastic stories from the book, sure to improve the level of customer service you deliver to your customers.  Doug also provides valuable advice to anyone interested in writing and publishing their own book.

To learn more about Doug and read his blog, check out

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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