Coffee And Customer Service: Our Views On Customer Service

In today’s hangout, we discussed our week in customer service.  First we discussed the meaning of our customer service paintings.  We then discussed thoughts on goals, insights gained from a visit to Junior Blind of America, and two simple ways to say yes to your customers.  Don’t miss it!


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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