Coffee And Customer Service: Our Week In Review

In Coffee and Customer Service this week we reviewed all of the great posts on our blog.  Jeremy kicked it off by talking about his recent car-buying experience and the book Amaze Every Customer Every Time by Shep Hyken.

Jenny talked about a fantastic guest post by Maurice Aguilar about how important it is for leaders to have excellent communication skills.  Finally, we discussed our book club where we are reading Integrity Service by Ron Willingham.  We referenced a fantastic TED Talk with Shawn Achor which we will talk more about in the coming days.

Enjoy the hangout and have an AWESOME weekend!



Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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