Coffee And Customer Service: Our Week In Review
In Coffee and Customer Service this week we reviewed all of the great posts on our blog. Jeremy kicked it off by talking about his recent car-buying experience and the book Amaze Every Customer Every Time by Shep Hyken.
Jenny talked about a fantastic guest post by Maurice Aguilar about how important it is for leaders to have excellent communication skills. Finally, we discussed our book club where we are reading Integrity Service by Ron Willingham. We referenced a fantastic TED Talk with Shawn Achor which we will talk more about in the coming days.
Enjoy the hangout and have an AWESOME weekend!