Coffee And Customer Service: Our Week In Review

In Coffee and Customer Service this week we reviewed all of the great posts on our blog.  Jeremy kicked it off by talking about his recent car-buying experience and the book Amaze Every Customer Every Time by Shep Hyken.

Jenny talked about a fantastic guest post by Maurice Aguilar about how important it is for leaders to have excellent communication skills.  Finally, we discussed our book club where we are reading Integrity Service by Ron Willingham.  We referenced a fantastic TED Talk with Shawn Achor which we will talk more about in the coming days.

Enjoy the hangout and have an AWESOME weekend!



Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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