Coffee And Customer Service: Phone Support Pet Peeves

Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are going to call back and then don’t, or just say no with no alternatives or explanations presented? In today’s hangout, we talked about some of our pet peeves of phone support and shared some healthy alternatives. If you are a customer service professional, leave a comment or tweet at us with some of your pet peeves.

Stay tuned next week for a discussion on written support pet peeves!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

Leave a Reply

Your email address will not be published. Required fields are marked *