Coffee And Customer Service: Pet Peeves Of Written Customer Service

013_LeslieIn today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write.  Don’t miss out on this lively discussion of some of our pet peeves of written customer service.  We discussed email, SMS, chat and social media and were privileged to hear Leslie’s fantastic perspective.

What are some of your pet peeves when it comes to written customer service?  Please share in a comment below or join us in a hangout sometime!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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