Coffee And Customer Service: Pet Peeves Of Written Customer Service

013_LeslieIn today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write.  Don’t miss out on this lively discussion of some of our pet peeves of written customer service.  We discussed email, SMS, chat and social media and were privileged to hear Leslie’s fantastic perspective.

What are some of your pet peeves when it comes to written customer service?  Please share in a comment below or join us in a hangout sometime!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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