Coffee And Customer Service: Reasons To Celebrate

In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center thought leaders, to the week of blogging in review. ¬†Without further adieu, enjoy the hangout!


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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