Coffee And Customer Service: Resolutions

In today’s hangout, we talked about some of our resolutions for the new year both personally and in our work on the Phone.com customer service team.  What are your resolutions this year?  Tell us in a comment or on Facebook or Twitter.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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