Coffee And Customer Service: Serving Our Friends

In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us.  Don’t miss out on another awesome hangout!

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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