Coffee And Customer Service: Serving Our Friends

In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us.  Don’t miss out on another awesome hangout!



Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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