Coffee And Customer Service: Talking “Service Failure” With Jeff Toister
We had a terrific hangout with Jeff Toister, president of Toister Performance Solutions and author of the book “Service Failure.” His book is packed with terrific insight about why bad customer service happens along with sound advice on how we change that.
If you missed the hangout you can view it below. There were several moments where we took notes while he talked. Thank you to those of you that attended and asked questions. It truly enriched the discussion.