Coffee And Customer Service: The Main Thing

In this Coffee and Customer Service Hangout, we introduced a new format to help us focus a bit more on the main thing.  Jenny shared about the importance of taking your lunch breaks and encouraging your customer service team to take theirs away from their desk as well.  Check out her awesome share for the hangout:

Jeremy talked about the importance of figuring out what our main things are and keeping our eyes focused on those things.  Here’s his awesome share for the week:

Don’t miss this week’s hangout and please let us know what you think about the new format!

If it’s easier for you to listen to our hangout as a Podcast, you can subscribe to our feed in iTunes to download this episode.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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