Coffee And Customer Service: To No Or Not To No

In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to explore when it’s best to say no. ¬†Enjoy the hangout and be sure to share your thoughts with us!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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