Coffee and Customer Service: “Under The Same Umbrella”

In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for  We have our customer service representatives connecting from several locations around the United States and it can sometimes be tricky to stay unified and keep communication effective.  Join us as we talk about some of our ideas to communicate better and stay under the same umbrella even when we’re not under the same roof.

Sorry everything is mirrored here.  We’ll get it right next time.  Enjoy!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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