Coffee And Customer Service: Valuable Or Not So Valuable

In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service.  Hint: It’s big and your customers can tell.  Check it out or listen to our podcast below.  And don’t forget about our awesome tweets!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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