Coffee And Customer Service: What A Year It’s Been!

In our latest hang out, Jenny and I look back on the year that was for Communicate Better Blog.  This process of blogging and learning about the world of social media has been so amazing.  We both agree we have learned and grown so much. Thank you to everyone who has connected with us, shared their thought leadership and simply taken some time to read our blog.  You are awesome!


Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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