Coffee And Customer Service: When Customer Service Gives You The Runs

In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround.  It’s never fun.  Watch our hangout for some tips as customer service professionals on showing true empathy in those situations and delivering truly AWESOME customer service.

If you missed our posts earlier this week, check out “A Train Of Customer Thought” by Jenny and “Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake” by Jeremy.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


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