Coffee And Customer Service: When Customer Service Gives You The Runs

In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround.  It’s never fun.  Watch our hangout for some tips as customer service professionals on showing true empathy in those situations and delivering truly AWESOME customer service.

If you missed our posts earlier this week, check out “A Train Of Customer Thought” by Jenny and “Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake” by Jeremy.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.


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