Coffee and Customer Service: Our Most Depressing Hangout Yet

In this latest hangout, get all of our latest updates including:

  • Upcoming speaking engagements (2017 ICMI Contact Center Expo and Conference)
  • Jeremy’s an Advisor for Check out his first column here.
  • We talked about saying goodbye to Chip and Miso (our dogs).
  • We established that if we were the principal of a school Jenny’s mascot would be a pekingese named Miso and Jeremy’s would be a brown trout named stinky.

Anyway, enjoy the hangout!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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