Coffee and Customer Service: Our Most Depressing Hangout Yet

In this latest hangout, get all of our latest updates including:

  • Upcoming speaking engagements (2017 ICMI Contact Center Expo and Conference)
  • Jeremy’s an Advisor for CustomerThink.com. Check out his first column here.
  • We talked about saying goodbye to Chip and Miso (our dogs).
  • We established that if we were the principal of a school Jenny’s mascot would be a pekingese named Miso and Jeremy’s would be a brown trout named stinky.

Anyway, enjoy the hangout!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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