Coffee and Customer Service Life

After a long hiatus, we thought it fitting to do one of our Coffee and Customer Service Hangouts to talk about what we’re working on these days in customer service. We hope you’ll tune in. If you don’t stay until the end, be sure to take a moment to tell us what kind of cheese is your favorite.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


  • Favorite cheese? Hmmm–that’s a tough call! I love ALL cheese (seriously, it’s my favorite food), but I guess I’ll have to go with Gouda.

    Love the ICMI shout out–see you soon, Jeremy! 🙂

    • I have a joke for you, Erica:

      When should you keep an eye on your cheese?

      When it’s up to no Gouda.


      Have fun at ICMI and thanks for your comment!

  • You guys are too cute! Nice discussion though.
    Miss both of you in the office.
    Cheddar Cheese please…

    • Okay, this one is for you, Carmen:

      Why doesn’t cheddar like to party with crackers?

      Someone always cuts the cheese.


      Miss you too! Thanks for watching this and let’s have some cheese, crackers, and adult beverages together soon!

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