Communicate Better Blog Featured In The Holiday Letter


If you didn’t know already, Jenny and I work for and many of our efforts with this blog are geared at making customer service amazing.  The blog was recently featured in the Holiday Letter.  2012 was an amazing at and 2013 promises to be even better.  We would love for you to read the letter.  Click Here

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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