Inspiring Creative (and sometimes musical) Customer Communication

If you work with me, you know I like to make customer service fun, honing in on the creative ways to help others.

Luckily, I work for a company that allows me and my team to use our unique abilities to enhance the communication with our customers.

Not too long ago, a customer I helped wrote a song of praise. I responded in song. You can read that post here.

A few weeks later, I received an email from Aviva who shared a link to a YouTube video in which she sings the blues about her recent DMV experience…from the DMV. She called it:

No Sympathy from the DMV

You can watch it here:

After watching her video, I felt inspired to make sure she knew that our company did have sympathy. And, could have helped prepare her for her visit.

But, I will say that having a songstress at the DMV office sure does make for happy people (perhaps this is a new job that the DMV needs to hire for to ensure people stay entertained while waiting).

So, of course, I grabbed my guitar, a pen, and paper. I wrote her a reply song and filmed it down at the beach near our office. Check it out:

DMV Sympathy

That said:


How can you inspire creative communication with your customers today?


Jenny Dempsey is currently the the Social Media and Customer Experience Manager for She has worked at tech startups since 2005. She's the co-founder and regular contributor over at She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream., the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

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