Inspiring Creative (and sometimes musical) Customer Communication

If you work with me, you know I like to make customer service fun, honing in on the creative ways to help others.

Luckily, I work for a company that allows me and my team to use our unique abilities to enhance the communication with our customers.

Not too long ago, a customer I helped wrote a song of praise. I responded in song. You can read that post here.

A few weeks later, I received an email from Aviva who shared a link to a YouTube video in which she sings the blues about her recent DMV experience…from the DMV. She called it:

No Sympathy from the DMV

You can watch it here:

After watching her video, I felt inspired to make sure she knew that our company did have sympathy. And, could have helped prepare her for her visit.

But, I will say that having a songstress at the DMV office sure does make for happy people (perhaps this is a new job that the DMV needs to hire for to ensure people stay entertained while waiting).

So, of course, I grabbed my guitar, a pen, and paper. I wrote her a reply song and filmed it down at the beach near our office. Check it out:

DMV Sympathy

That said:


How can you inspire creative communication with your customers today?


Jenny Dempsey is the Social Media and Customer Experience Manager for With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life. When she's not helping or singing to customers, she is an Integrative Nutrition Health Coach, coaching clients over at her side passion project,

Leave a Reply

Your email address will not be published. Required fields are marked *