Customer Service Article Round Up
By: Kate Nasser
Trust is HUGE for your business and often people overlook this. If a customer doesn’t trust you, they probably won’t do business with you. Kate shares realistic advice to help rebuild customer trust when issues arise. “Empathize before you analyze” sums it up well.
By: Erika Anderson
Appreciation, learning, saving time, relaxing…these are just a few of the things customers love! If you are beginning your journey into customer service, Erika’s post gives insight into six questions you can ask yourself to truly enhance your customer experience.
By: Doug Sandler
This is one post that needs to be printed out, decorated with glitter and hung in every customer service representative’s cubicle. Okay, maybe I’m the only one who would throw glitter on this already sparkling advice, but you know what I mean. Doug takes the customer experience and bumps it up several notches. You follow this advice and you’ll be the favorite of every customer from here on out.
You’ll see a consistent trend when it comes to empathy toward your customer and Jeff’s post sums up WHY this is so important. Take a lesson from the customer perspective and remember that the customer is coming to you to help them because something isn’t right. There’s more to the story than just fixing the problem–you have quite the job to do!