Customer Service: Do you have what it takes?

Word on the street is that customer service is the hot spot to be! I asked my team two questions to find out what they LOVE about working in customer service and what words of wisdom would they give to others interested in the field.

Overall, I found that we’re all on the same page–with the goal of gaining knowledge, happiness and appreciation from serving others.

Thanks to the team for taking time to answer my questions!

Question: What are some of the things you LOVE about working in customer service?

Characters and Challenges

Jared: The sense of accomplishment at a Job well done, that’s my number one!
Second is some of the characters i get to talk to, (that also happens to be near the back of the list, if ya know what i mean). And, number three is the challenge of some customer’s problems. Most of the day, it’s repeat everything you’ve said and done all week long. Once in awhile a challenge arises that is completely different or is more rare.

Happiness All Around

Thomas: I (personally) like the ability to help people and make them happy.

Jeremy: Stripping everything else away I love connecting with someone who wants to learn and collaborate and the satisfaction of fixing their problem and knowing they’re happy at the end. I don’t always love the process of getting to that point but probably learn the most when it doesn’t go as scripted.

Resolution and Accomplishment

Patrick: Meeting so many diverse people and all working as a unit to accomplish the same goals.

Jack: Being able to resolve the customer’s issue, especially when they are appreciative. I also  like interacting with different types of people.

Adam: I would say that my favorite thing about customer service is the excitement and contentment in the customer when I’ve resolved their issue. Makes me feel like I’ve done my job correctly, and left a good impression on behalf of the company I’m representing at the time.

 

Question: If some young kid came up to you said “I want to work in customer service one day! What qualities do I need to have in order to do this job right?” What would you tell them?

Attitude and Ambition

Amber: I’d say patience, a good attitude and ambition because customer service is just the start to what kind of job you could have.

Patience

Jack: They have to have good communication skills, and definitely need patience! They have to also be able to work well with others since we definitely do not get to choose the personalities we deal with!

Thomas: Patience.

Jared: Patience, Young Patawan.

Teamwork

Jared: One man cannot do it alone. Always. ALWAYS have backup.

Learning and Love

Thomas: A thirst for learning and explaining. I also might tell the kid to… think again (just kidding).

Danielle: The fruits of the spirit…love, joy, peace, patience, kindness, goodness, faithfulnees, gentleness and self-control.

What would YOUR answers be? I want to know! Please share with us @commbetterblog on Twitter!

[custom_author=jenny]

Jenny Dempsey is currently the the Social Media and Customer Experience Manager for NumberBarn.com. She has worked at tech startups since 2005. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream. JennyDempseyWellness.com, the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

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