Discussing Culture, Growth, And Employee Motivation In Contact Centers

I was recently interviewed by my colleague Jeff Toister, President of Toister Performance Solutions. In the interview we discussed strategies for keeping employees motivated and maintaining high quality customer service amid rapid growth.

Click here to read Jeff’s original post and enjoy the interview.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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