Breaking the Ice Episode #63: Our Ideal Day Off & Memorable Customer Service


It’s summer and we’re enjoying a little time off. In this episode, we talk about what our ideal day of looks like. We then share some of our more memorable customer service stories. Here are the questions for this episode:

Icebreaker Question: What’s your ideal day off?

Customer Service Question: What’s your most memorable customer service story? 

In case you’re wondering, here’s a link to Jenny’s Customer Service Songfest. It’s worth a read and listen.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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