Google + Hangout: One Customer At A Time

During the month of December we resolved to be more proactive in customer service by calling one customer per day.  Jenny called one new customer and Jeremy called one premium customer per day.  In all, the new initiative was a smashing success.

By calling these customers we were engaging in proactive customer service.  This gave us a venue to show our appreciation to these customers, check in with them and most importantly listen to them and address any issues or concerns they may be having.

Check out our Google+ Hangout where we talk in more detail about our “One Customer At A Time” initiative.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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