Google + Hangout: One Customer At A Time

During the month of December we resolved to be more proactive in customer service by calling one customer per day.  Jenny called one new customer and Jeremy called one premium customer per day.  In all, the new initiative was a smashing success.

By calling these customers we were engaging in proactive customer service.  This gave us a venue to show our appreciation to these customers, check in with them and most importantly listen to them and address any issues or concerns they may be having.

Check out our Google+ Hangout where we talk in more detail about our “One Customer At A Time” initiative.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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