Google + Hangout: One Customer At A Time
During the month of December we resolved to be more proactive in customer service by calling one customer per day. Jenny called one new customer and Jeremy called one premium customer per day. In all, the new initiative was a smashing success.
By calling these customers we were engaging in proactive customer service. This gave us a venue to show our appreciation to these customers, check in with them and most importantly listen to them and address any issues or concerns they may be having.
Check out our Google+ Hangout where we talk in more detail about our “One Customer At A Time” initiative.