Happy Holidays From Communicate Better Blog!

Hey Friends,

We cooked up a special treat for all of you to summarize all that we have learned over the last few months and to work you a very Merry Christmas and Happy New Year!  While it’s far from perfection, we hope you enjoy.

For those of you that don’t understand a word we sang, here are the lyrics:

V1 The phones they ring, are you listening
The tweeters tweet, are you tweeting them
It’s a beautiful sight, we aim to delight
It’s a customer service wonderland

V2 Your CSRs, are you appreciating them?
Your customers, are you amazing them?
With lots of empathy and plenty of glee
It’s a customer service wonderland

Chorus One thing we’ve learned a lot about is feedback
We’ve learned to value both the good and bad
We make sure that the customers know we’re listening
And thank them for the wonderful things they’ve said.

V3 In customer service, we make smiles,
Bringing everyone together to be happy!
We’ll say how you doin’, how can we help you?
Your day will be so snazzy when we’re through

V4 We always will aspire
To raise our service, higher and higher
To learn and to grow
We thank you, you know!
We’re wishing you very happy holidays

Happy holidays from Communicate Better Blog!!!!!!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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