Hello Home Depot!

As my family grows, packing for road trips becomes more and more of a science. For our latest trip we have introduced the car top carrier. Rather than buying a new one, I rooted through my parents’ garage and dug out the old carrier from when I was a kid. Of course, the installation of an old carrier required a bit of “customization.”  That’s where The Home Depot comes in.

I went to The Home Depot this morning to get u-bolts, wing nuts, washers, terry cloth and duct tape.  I don’t say that just to bore you with my shopping list but to demonstrate that my visit spanned several departments.  Today’s visit was like no other I’ve ever experienced.

I kid you not, every employee I passed said “Hello” to me and at least one employee, in each department asked me if I needed help.  I’m not exaggerating when I say that at least ten people greeted me.  I don’t know if everyone woke up on the right side of the bed or if perhaps Tony Robbins led their morning meeting today, but I found the way I was treated to be extraordinary.

A simple smile and hello is a surefire way to make your customers feel important.  After this experience, I’m now a firm believer that you can never say hello to your customers enough.  I left The Home Depot today with extremely positive feelings and as we have said in the past, positive feelings lead to loyal customers.  Thank you Home Depot for making my day today and for helping me !

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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