Honk If You Love Your Customers!
In my neighborhood, Friday is trash day. Since having kids, the role of the waste collector in my life has changed dramatically. Where it was previously just a weekly necessity to have my garbage cans emptied, now it is an event. What’s not to love about gigantic trucks driving down the street with huge mechanical arms strong enough to pick up a trash can?
To give you a bit more context, this week’s pick up was for our yard waste. My son Zackary and I spent the last few evenings trimming trees and loading the trimmings into trashcans. We were both extremely proud of our work. Today was the day that the trash truck would haul it all away.
When the truck pulled up to our house, Zackary ran outside to watch and was warmly greeted by the two gentlemen hauling the yard waste away. He was delighted. Next, the regular trash truck came by and he honked and waved at my boys as he drove by.
Without personally knowing anyone that does waste collection for the City of San Diego, I daresay customer service is not listed on the job description of a waste collector. And yet the three gentlemen we encountered today knew who their customers were and chose to greet them in a friendly manner! How cool is that? It’s little gestures like this that make a big difference!