I Can Feel The #Delllove!

I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office.  I had a fantastic chat with Angela who was extremely friendly and patient.  Of course I took to Twitter to say thanks to both Angela_N and Dell.  You can see my interaction with them.


Source: https://twitter.com/DellHomeUS/status/344941816115761152

Their response to my tweet made my day.  Not only did @SusieAtDell reply to my tweet, she went a step further and sent me a video message.  How cool is that?  Thanks Dell for WOWing me and making my customer experience truly awesome!  You hit the customer appreciation nail right on the head.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

One comment

  • I’m a HUGE fan of video replies like this! How freakin’ cool! I really try to use VSnap (www.vsnap.com) for customers because it is so personal. I think we really should incorporate this into our more often too!

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