I Can Feel The #Delllove!

I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office.  I had a fantastic chat with Angela who was extremely friendly and patient.  Of course I took to Twitter to say thanks to both Angela_N and Dell.  You can see my interaction with them.

delllove

Source: https://twitter.com/DellHomeUS/status/344941816115761152

Their response to my tweet made my day.  Not only did @SusieAtDell reply to my tweet, she went a step further and sent me a video message.  How cool is that?  Thanks Dell for WOWing me and making my customer experience truly awesome!  You hit the customer appreciation nail right on the head.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

One comment

  • I’m a HUGE fan of video replies like this! How freakin’ cool! I really try to use VSnap (www.vsnap.com) for customers because it is so personal. I think we really should incorporate this into our more often too!

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