I Can Feel The #Delllove!

I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office.  I had a fantastic chat with Angela who was extremely friendly and patient.  Of course I took to Twitter to say thanks to both Angela_N and Dell.  You can see my interaction with them.

delllove

Source: https://twitter.com/DellHomeUS/status/344941816115761152

Their response to my tweet made my day.  Not only did @SusieAtDell reply to my tweet, she went a step further and sent me a video message.  How cool is that?  Thanks Dell for WOWing me and making my customer experience truly awesome!  You hit the customer appreciation nail right on the head.

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

One comment

  • I’m a HUGE fan of video replies like this! How freakin’ cool! I really try to use VSnap (www.vsnap.com) for customers because it is so personal. I think we really should incorporate this into our more often too!

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