Ice, Ice Baby: Keep Cool and Be Different

120810045916-ice-cup-story-topI’m letting the cat out of the bag. Meowwwwww!

One of my favorite bars back home in San Diego, called Noble Experiment, is super dooper top secret.

You have to make a text message reservation to book a seat. You may not be able to find the door because it doesn’t look like a door–it appears to be kegs stacked on top of each other. Push on them though, and you’re transported to another realm.

But, the thing I remember most about this bar, besides the Prohibition style ambiance and delicious cocktails, is the ice.

Yup, that’s right.

The ice.

They hand carve their ice, specifically tailored for each and every beverage. Drink making becomes a visual experience as you watch them carefully and craftily shave and chop the ice off of the large block and drop into your glass.

With so much attention to something as simple as ice, it got me thinking just how important it is to put a personal spin on your service.

I talk about being unique often. Setting yourself apart from the crowd is probably one of my favorite topics to cover. And, it never ceases to amaze me how important it really is.

Why should YOU give unique customer service?

1. Your customers will REMEMBER you.

2. Your customers will feel SPECIAL to have received such tailored service.

3. Your customers will TALK about your brand.

Take what makes YOU different and use it to your advantage.

And, share with me how it goes! Can’t wait to hear your stories.



Jenny Dempsey is currently the the Social Media and Customer Experience Manager for She has worked at tech startups since 2005. She's the co-founder and regular contributor over at She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream., the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.


  • Thanks for the excellent reminder, Jenny.

    And, Noble Experiment sounds awesome! My only worry is our collective blogs will soon become devoted to the San Diego food and bar scene rather than service. (I talked about my favorite Italian restaurant in San Diego, Antica Trattoria, in a recent post of my own.)

    • Jenny Dempsey

      HAHA you know what Jeff, you’re on to something here! It does sound like we’re going down that delicious path…and I’m not even in San Diego anymore. But, it’s interesting to note that the food AND service in San Diego leaves lasting impressions on us. They’re doing it right!

      However, next time I am home, you can bet I’m going to be dining at Antica Trattoria. Ohhhh hey Jeremy, let’s plan a team dinner there, shall we?! 😉

Leave a Reply

Your email address will not be published. Required fields are marked *