It’s A Get My Favorite Drink @Starbucks And Stay Up Late Kind Of Evening

The aforementioned tall-extra-hot-no-water-soy-chai-latte.  Jeremy's drink of choice.

The aforementioned tall-extra-hot-no-water-soy-chai-latte. Jeremy’s drink of choice.

I’m sitting here sipping an Tall-Extra-Hot-No-Water-Soy-Chai-Latte and about to dig into a few hours of catch up work.  Let me tell you about my day today.  I cut out of work early to attend slash sing at a memorial service for an in-law family member.  I returned to find out one of my kids had a less than favorable day at school.  It’s kind of been a string of those lately in one of the toughest stretches of parenting we’ve experienced thus far.  Keep in mind, I’m still a relative noob with a little over four years of experience.

Man, it’s taxing to manage a customer service staff, a bunch of customers and then come home to my family after a bad day at school.  Keeping it all in perspective, it could be worse, much, much worse.

So here I am sipping my latte and pondering this day and the best thing I can come up with is LOVE.  My son is going to get through this stage in his life one way or another but when he does, I want all of us to look back and the predominant theme be love.

I’ve been thinking a lot about this in the context of my work and realizing that I don’t want to be the naggy, stressed out boss that emails my employees late at night or on the weekend because it can’t wait until the next day.  What kind of legacy is that?  What kind of boss am I if I can’t trust my employees to strive to be awesome?  No, that’s a load of crap and I’m not going to do it.  Part of being AWESOME is being loving.

The first thing I’m going to do in the morning is to say something encouraging to my wife and kids and tell/show them that I love them.  The first thing I’m going to do when I get to the office is to tell my team I appreciate them and write a few notes of appreciation.  Perhaps I’ll do the same with a few customers as well.

So to wrap up a week of what ended up being a bunch of posts about awesomeness, Be Loving and Be Awesome.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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