Jenny And Jeremy Recognized As Thought Leaders By ICMI

ICMI50_2015I am pleased to announce that Jenny and I were named to the list of Top 50 Thought Leaders by ICMI. It is truly an honor to be included among a group of influential people who almost daily teach us new things about customer service, customer experience, and contact centers. We’d like to thank ICMI for this amazing honor and offer our congratulations to the other 48 folks on the list. I highly recommend that you follow them on Twitter and listen to what they have to say.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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