Jenny from the #CustServ Block
Don’t be fooled by these ebooks and articles that I got, I’m still Jenny from the #CustServ block.
New Guide for Customer Service: How to Exceed Expectations of the Modern Consumer
Featuring top customer service experts like Shep Hyken and Jay Baer, in this eBook, I share the importance of standing in your customer’s shoes and delivering feedback from and to your team. You can take a sneak preview here and you can download the guide here.
Expert Insight on 8 of your Biggest Contact Center Challenges
Featuring the ICMI Top 50 Thought Leaders on Twitter, Class of 2016 – you can download the expert insight here. There is so much greatness in this book! In my section, I discuss the top 5 reasons employees stay with a company.
Learn from our experiences and don’t let your company land in the #custsomerservicefail headlines! Download the eBook here and check out these real life stories from leading customer service experts to avoid making the same mistakes in your contact center. I share my story of frustration that could have definitely been avoided.
The Service Culture Handbook Exclusive Insider Perspective Interview Series
If you purchased Jeff Toister’s book, The Service Culture Handbook, by April 9th, you would have received the Exclusive Insider Perspective interview series featuring 10 interviews with customer service experts, including yours truly! If you haven’t purchased your copy, you should right this second.
Where does the customer journey begin in the contact center?
Thanks for checking these out – happy reading!