Jeremy and Jeremy Make ICMI’s Top 50 Thought Leaders List!

It’s the most wonderful time of the year– especially when we got named to ICMI’s Top 50 Thought Leaders for 2016. This was the 3rd consecutive year that we made the list and it continues to be an incredible honor.

By far the greatest honor, however is the list of names we’re associated with. The other 48 thought leaders are people we learn from on a regular basis– many of whom we have the privilege of calling friends. We hope you’ll take the time to follow these folks as well. You can thank us later!

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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