Jeremy and Jeremy Make ICMI’s Top 50 Thought Leaders List!

It’s the most wonderful time of the year– especially when we got named to ICMI’s Top 50 Thought Leaders for 2016. This was the 3rd consecutive year that we made the list and it continues to be an incredible honor.

By far the greatest honor, however is the list of names we’re associated with. The other 48 thought leaders are people we learn from on a regular basis– many of whom we have the privilege of calling friends. We hope you’ll take the time to follow these folks as well. You can thank us later!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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