Let’s go to the mall!
Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed.
I purchased a belt, on clearance for $4.99, from a store at the mall. At the register, the employee was extremely nice (asking how is your day, etc) smiling and making eye contact. After I paid for my belt, she bagged it and put the receipt in the bag. Then, she did something that I’ve never encountered before:
She walked around the counter to where I stood to hand me the bag then said, “Thanks for stopping in today! Have a great day!”
She did this to my friend, who also made a purchase as well as to the others in line. And while she did this for everyone, it didn’t seem “fake” or “forced”. It seemed authentic and genuine, and really makes me want to return to the store in the future.
Truly, it’s the little things that make the biggest impact!