Let’s go to the mall!

Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed.

I purchased a belt, on clearance for $4.99, from a store at the mall. At the register, the employee was extremely nice (asking how is your day, etc) smiling and making eye contact. After I paid for my belt, she bagged it and put the receipt in the bag. Then, she did something that I’ve never encountered before:

She walked around the counter to where I stood to hand me the bag then said, “Thanks for stopping in today! Have a great day!”

She did this to my friend, who also made a purchase as well as to the others in line. And while she did this for everyone, it didn’t seem “fake” or “forced”. It seemed authentic and genuine, and really makes me want to return to the store in the future.

Truly, it’s the little things that make the biggest impact!

Jenny Dempsey is currently the the Social Media and Customer Experience Manager for NumberBarn.com. She has worked at tech startups since 2005. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream. JennyDempseyWellness.com, the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

2 comments

  • Amazing. I love people that are really good at their job that model it for everyone else. What an inspiration.

    On a side note, this is a great title for anyone who is an avid How I Met Your Mother watcher πŸ™‚

  • Great article and right to the point. I am not sure if this is truly the best place to ask but do you people have any ideea where to get some professional writers? Thanks πŸ™‚

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