March to your Own Customer Service Beat

How marchcan a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the way you’re blind transferred from one representative to another? Probably not.

What leaves a lasting impression is something different, something unique. Something fun! Who doesn’t like FUN?

Zappos (@zappos_service) has it down. They even have “Create Fun and a Little Weirdness” in their Family Core Values.

Encouraging your customer service team to be their funky, silly selves at work not only creates a lasting (fun) impression on your customers but also grows a culture full of personality and excitement where people want to come to work.

A customer service team that gets the job done right while also having a good time doing it sets your business apart from others doing the exact opposite.

So, what can your customer service team do differently today?

If you need some tips, watch this Zappos music video by giving this link nice a clickity click!


Jenny Dempsey is currently the the Customer Experience Manager for She's the co-founder and regular contributor over at She's also a self-care coach for customer service agents and leaders at She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. Hanson fan for life.

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