Incriminating Evidence — Meet The Real Jenny And Jeremy

jennypoleJenny and I have had an ongoing battle from the day we started working together some nine years ago.  I saw this picture of her with a pole on Facebook and have never let her live it down.  Fortunately she hasn’t filed charges against me for the abuse she’s taken over that photo.

Well, five or six years later, I apparently thought it would be a good idea to flip off a camera.  The next day the picture appeared on Facebook.   From that day forward I knew there would be a price to pay for any comments made about the pole photo.  Touche Jenny! I of course did not want my mom to know I flipped off a camera and asked her to take the picture down from Facebook.  There’s no running for president now for either of us is there?

DSC05379Isn’t this just like customer service and life?  I personally have been known to screw up at both.  On any given day I may be impatient, angry or sarcastic among a myriad of other things.  In light of our recent customer service awards it can become easy for us to look at ourselves through rose-colored glasses or perhaps “hero goggles.”  Certainly our two or three readers see us that way!

When it comes down to it, I’m human.  I’m a guy who flips off cameras and doesn’t want his mom to know about it.  Did I tell you about the time I threw my phone after a customer yelled at me?  Did I tell you about the time I yelled at a customer only to find out that I was to blame?

If you want to emulate anything about what we’re doing in customer service, I hope you’ll emulate our desire to be transparent.  Join us in our journey toward awesome.  If we win awards but aren’t better human beings, better equipped to serve one another, that is nothing I want to be a part of.  On the other hand, if we’re about making a difference in the lives of others, I’m all in!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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