Monday Motivation: An Exercise In Positivity Part 1

In this week’s Monday Motivation I want to try something a bit different.  Rather than sharing a random, insightful thought, I want to invite you to join in an exercise.  Are you ready?  Great!

Step one is to read this fantastic Ted Talk from Shawn Achor, CEO of Good Think, Inc.

In this talk, Shawn Achor states that “90% of your long-term happiness is predicted not by your external world but by the way your brain processes the world.”  He goes on to say that success in our jobs is tied to our level of optimism and ability to view stress as a challenge.  The fact of the matter is that we perform much better when our brains are in a positive state.

Do I have your attention?  Could you stand to have a bit more positivity in your life?  In the high turnover world of customer service and call centers, let’s see what a difference a positive mindset can make.  Join me over the next three weeks in doing the following exercise.  To do this well, you will want to have a document or journal to add to each day.  Here are the five steps Achor challenges us to follow in his talk:

1. Journal about three new things you’re grateful for.

2. Journal about one positive experience you’ve had over the last twenty-four hours.

3. Exercise thirty minutes each day.

4. Meditate ten minutes each day.

5. Send one positive email each day to someone in your social support network or do some other random act of kindness.

Take a few minutes each day to also reflect and write about the difference this is making.  Yes, this is a discipline and therefore it may be difficult at first.  Jenny and I will discussing our progress during our Coffee and Customer Service Hangouts.  If this strikes a chord for you, please join us and leave us a note to let us know how it’s going.

[custom_author=admin]

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

4 comments

Leave a Reply

Your email address will not be published. Required fields are marked *